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customer service

Sales through Service – your easiest path to new business

January 18, 2014October 16, 2016 admin

As salespeople and business owners we are all keen to write new business. But we often neglect our most accessible source of new revenue – our existing customers. In this tip we talk about sales through service. (more…)

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Delighting your Customers

August 16, 2013October 16, 2016 admin

Hang on – ‘Delighting your customers’ – isn’t this supposed to be a sales tip? This sounds a lot more like a customer service tip! (more…)

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Sales quiz – could you be making more money?

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Latest sales tips include…

  • Back to work!

    It’s the end of another eventful year, or uneventful depending upon how you look at […]

  • Top Sales Skills #3 – Preparation

    83% There’s a saying for delivering presentations called the 6 Ps – Proper Preparation Prevents […]

  • Top Sales Skills #2 – Asking Great Questions

    Following on from last week’s tip about active listening, this week we are going to […]

  • Top Sales Skills #1 – Active Listening

    This is a series of tips on excellence in sales. First up, Active Listening, possibly […]

  • Why don’t we trust salespeople?

    Sales gets a bad wrap, most people don’t trust us. Why is that? Here a […]

Why our clients choose us…

  • Developing sales activity – Changeworks Recycling – ChangeWorks Recycling

    “Our sales activity suddenly seemed to be having less impact, we found ourselves runners up when we previously would have been preferred suppliers. We had confidence that our offer was superior, yet we couldn’t understand why we weren’t winning…

Would you like to achieve results like these?

  • Heroes Drinks Company – Just Getting Started.

    Even when you have the makings of a great product with a compelling story behind […]

Improve your sales with these quick tips

10 golden rules closing customer relationship management customer service handling objections Hustle meeting needs needs-based selling networking price prospecting QDQ questioning skills sales activity sales culture sales skills telephone sales

Hawthorn Business Group

1F1, 45 Merchiston Crescent

Edinburgh, EH10 5AH

brendanwalsh@hawthornbusinessgroup.co.uk