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Dig – An Introduction to Needs Based Selling
Are you making these mistakes in selling? Imagine the scene. Your new prospect is talk, talk, talking. And you’ve heard it all before. ...


Sales Training vs. Sales Coaching: What's the Difference?
It is essential for businesses to train their people in the skills required to do their jobs. This particularly applies to salespeople.


How Sales Training Can Transform Your Team
Aggressive salespeople will rarely be successful as the main objective for salespeople should be to build relationships with their clients.


The Role of a Sales Coach in Achieving Targets
Hitting targets – Is this the responsibility of the salesperson or the Sales Manager?


Top 5 Benefits of Hiring a Sales Coach
Sales coaching refers to the training, tools, resources, and support Sales Managers and Coaches give to sales teams.


Why aren't salespeople trusted?
I recently saw a quote by Andy Bounds saying that that salespeople choose to “Show up and throw up”, meaning that they talk themselves...


Customer Service Case Study - Lufthansa
A frustrating thing happened to me on my way home from Romania on March 9th… …I had been working with my client smrtStudio Global Inc /...


Selling for Non-salespeople
In businesses that don’t have a sales team, the responsibility for sales activity will fall on somebody else’s shoulders. Could be the...


Top Sales Skills #3 - Preparation
83 out of 100 B2B Decision Makers think salespeople are unprepared. What a damning statistic for our industry.


Top Sales Skills #2 - Asking Great Questions
Your job, should you choose to accept it, is to ask sufficient in-depth, needs-oriented questions, that fully uncover your customers’ needs.


Top Sales Skills #1 - Active Listening
We all think we’re good listeners, but in truth very few of us actually are. Getting in the zone when listening to your customers is vitall

Why we just don't trust salespeople
Sales gets a bad wrap, most people don’t trust us. Why is that? Here a few tips: Don’t come across as a salesperson and don’t try to sell...


Getting Your Sales Prospects to 'Yes'
We regularly hear salespeople say that they’re having difficulty converting prospects to customers. Sales can be a complex process, so it’s


Why results are not the most important part of sales
In business we seem to spend most of our time focussing on results which, by their nature, are historical and backward looking.


12 Enduring Sales Tips
As most of my business contacts know I'm a long-term squash player. When I say long-term, I started playing when I was 17, so we're not...


Think ahead!
Over Christmas we spent 3 days at Halls Gap in the Geriward mountains (Grampians) in Western Victoria, about 3 hours drive from...


How should we behave at networking events?
"Building fruitful and lasting relationships starts with abandoning the conventional 'me' -based thoughts that are so prevalent in the...


Competing with a lower priced, lesser quality competitor
How often do we hear it?'Sorry you missed out on price' 'We're going with a cheaper supplier' 'We can't justify the extra spend' 'We...


Getting your customer to 'Yes'
There are many reasons for customers delaying a positive response to your proposal, and you probably won't know what most of them are!...


Sales HUM
Ok, your Sales HUM is more a state of mind than a noise, but in our experience it can separate high performers from the rest of the...
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